• Concierge

    Responsibilities:
    Tessera of Brandon is a vibrant Assisted Living and Memory Care Community in the heart of Brandon. The Concierge supports the Business Office Director and serves as an ambassador for the Community. He/she executes receptionist and other responsibilities to assist in the administration of the Community.
    · Provides positive first impression to all who enter the Community.
    · Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
    · Greets all visitors in a friendly, courteous, and professional manner.
    · Screens and requires visitors to ?sign in? at reception desk.
    · Notifies Residents of visitors.
    · Instructs Resident?s visitor according to Resident?s instructions.
    · Receives and processes incoming mail.
    · Accepts all outgoing mail/packages.
    · Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned.
    · Maintains and updates Emergency Phone Number Log and keeps log at front desk.
    · Maintains and updates emergency contact information on each Resident and keeps information at front desk.
    · Assists managers with various clerical responsibilities.
    · Pages staff wearing beepers, as necessary.
    · Takes RSVPs for special functions, as necessary.
    · Oversees sign-up for scheduled transportation.
    · Hands out maintenance requests forms and passes them onto Environmental Services Director.
    · Be knowledgeable about facility services and rates, providing families and/orprospective residents with tours and/or facility information.
    Qualifications:
    · High School Diploma required.
    · Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
    · Prior experience in working with public
    · Requires considerable initiative and judgment.
    · Must have word-processing and clerical skills.
    · Must be able to work flexible hours and participate in holiday activities. Approximate 28 ? 32 hours per week

    • Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
    • Strong organizational, oral, and written communication skills.
    • Self-motivated and ability to work with minimal supervision.
    • Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
    • Customer service orientation.
    • A proven team player.
    · Physically able to bend and reach.
    · Physically able to sit for extended periods of time.
    • Physically able to lift up to 40 pounds at times.
     
    Contact:  Lrosa@TesseraBrandon.com