Member Services Coordinator

Job Title: Member Services Coordinator

Summary: A Member Services Coordinator works at the center of High 5 and supports all programs throughout the organization. This role requires enthusiastic energy, great customer service, problem solving and multitasking skills. This is a full-time leadership position with several areas for personal development and growth.

Duties and Responsibilities:
• Provide excellent services to all members, families, students, and co-workers
• Create and maintain an extremely welcoming, caring, and professional environment for all
• Work in a team environment to build and maintain healthy, cooperative relationships
• Adhere to and successfully implement all policies and procedures, both organizationally and departmentally
• Communicate effectively and trouble shoot to resolve issues as they arise
• Answer/direct phones and emails in a professional manner
• Be on time and prepared the team for all daily and weekly duties
• Execute engaging and detailed trainings for the Member Services team
• Support all programs as needed
• Educate families of all programs and encourage Membership enrollment
• Be proactive in daily responsibilities and takes ownership when certain situations arise
• Report back to the Family Experience Director on daily Member Services operations and updates
• Ability to take direction and delegate responsibilities effectively and efficiently
• Commitment to High 5’s Mission and Core Values
• Complete additional duties as assigned by their supervisor Qualifications:
• Experience with leading and developing a team
• Excellent interpersonal, communication and problem-solving skills
• Satisfactory Criminal Reference Check
• First Aid, CPR and AED certified, can be provided by High 5
• Proficient in Microsoft Office and related software
• Flexible schedule with the ability to work an occasional Saturday
• Highly motivated, enthusiastic, patient, responsible and committed to assisting the organization to achieve its highest level of performance and impact