• Front Desk Agent

    Job Description

    Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a
    gracious and professional manner. Position demands accuracy with daily accounting procedures.

    Apply: https://carter-hospitality-group.careerplug.com/jobs/917713/apps/new

    Essential Duties

    • Check-in and check-out hotel guests in a confident, professional, and friendly manner.
    • Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance
    • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
    • Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information
    • Review arrivals report noting special requests and blocking rooms as necessary for VIP and group arrivals
    • Complete all items as listed on shift checklists
    • Bucket checks to be performed by each shift to verify data as it pertains to:
      • 1. Guest name
      • 2. Guest address
      • 3. Room rate
      • 4. Date of departure
      • 5. Number of guests in room
    • Ensure proper credit card procedures are followed at all times to include checking ID matches credit card information, credit card is swiped, and guest signature on registration slip
    • Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift
    • Issue guest safety deposit boxes as requested
    • Advise guests of any messages, mail, faxes, etc. received for them
    • Communicate services and amenities of the hotel to guests
    • Communicate VIP arrivals to designated personnel for escort and delivery of amenities
    • Take, record and relay messages accurately, completely and legibly
    • Offer detailed information on the voice mail system to callers and guests wishing to leave messages
    • Accept and record wake-up call requests
    • Any and all duties assigned by management

    Minimum Requirements

    • Previous experience working in guest service or related field (hospitality preferred)
    • Must have reliable transportation
    • Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
    • Must have full availability and be able to work days, evenings, nights, weekends, and holidays

    Knowledge/Skills/Abilities

    • Ability to read, write and speak English (multi-lingual a plus)
    • Ability to hear, understand, follow and give written and oral instructions
    • Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers
    • Ability to work with large groups of people, and age groups
    • Ability to plan, organize and conduct a wide variety of activities
    • Ability to work harmoniously with fellow employees and guests
    • Follow all company policies and procedures
    • Ensure uniform and personal appearance are clean and professional
    • Thank guests with genuine appreciation
    • Speak with others using clear and professional language
    • Develop and maintain positive working relationships with others
    • Abilities (>8 hours per day) reach, bend, twist, pull, push, grasp, walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending
    • Ability to frequently (<4 hours per day) lift up to 30 pounds of weight to chest height